Accessibility Tuggerah

Wheelchair Accessibility:

Our clinic at Tuggerah is designed to be accessible for everyone. We have a flat entrance with no stairs or ramps from the carpark to the reception area. Our downstairs consultation rooms are fully accessible for those using wheelchairs, prams, or those with mobility issues.
We provide wheelchair-accessible doorways and walkways to ensure comfort and ease of movement for all our clients. Additionally, we offer designated client parking right in front of our office, allowing for minimal distance and easy access to our spacious reception area.
To further enhance safety, consultation rooms 1 and 2 have no rugs on the floor, reducing the risk of trips and falls or difficulty with manoeuvring wheelchairs.

Quiet Waiting Area: We provide a calming and minimalistic waiting room with low lighting and minimal noise to deliver a comforting environment while you wait for your appointment.
Soft instrumental music in the background provides minimal stimulation whilst ensuring a relaxing atmosphere. We can turn off the gentle music when requested, or if you prefer to wait in a quiet space with no music, please approach our friendly reception staff and we can offer a quiet space for you to wait with minimal sounds or people. For our paediatric clients we have some low-stimulus books and sensory toys (please ask our reception staff) to provide calm entertainment.

Scent-Free Office: We understand that some individuals are sensitive to scents and smells, so we provide a scent-free, odourless environment (where possible), free from candles, air fresheners, and strong cleaning products. Odourless hand sanitiser is also provided to accommodate sensitivities while maintaining a hygienic and clean clinic space.

At times when a dietitian is providing cooking sessions in the clinic, there may be some smells from the food they are cooking. Our receptionist will open the front reception door to ensure the food smells are minimised.

Staff are discouraged from wearing perfumes or strong scents when working with clients.

Comfortable Seating:

We have a range of seating options in our consultation rooms ranging from lounges to high-back chairs to accommodate all our clients.

We also offer seating space for clients with wheelchairs and mobility aids that may need additional space.

Please ask our reception staff for assistance with regard to seating. They are more than happy to adjust seating or clinic rooms, where suitable, to ensure you are comfortable, or provide an alternative space to wait for your appointment.

Restrooms:

A fully accessible gender-neutral restroom is available with grab bars, wide doors and enough space for a wheelchair.

The restroom is conveniently located on the ground floor close to reception and our accessible consultation rooms.

Breaks:

We understand that consultations can sometimes be overwhelming. If you need a break during your appointment, please inform your clinician. We are happy to pause the consultation to allow you to get some fresh air, use the restroom, or simply take a moment to yourself before resuming.

Building Accessibility:

Arc Business Village. 17/19 Reliance Dr Tuggerah.

Level parking is available on the ground floor at the rear of the building. Our reception entry is directly in front of our designated parking area. Please ensure you drive around to the back of the building using the driveway at the end of the building. You will see a large Optimum Intake Dietitians and Myrtle Oak Clinic sign above our reception door.

Arc Business Village is located opposite Reece Plumbing in Tuggerah Business Park. The sign to Arc Business Village is a tall silver sign with ARC written in dark blue, and the number 19 displayed clearly.

Accessible Parking:

Wheelchair accessible company designated parking spots are located directly out the front of the clinic entrance.

The designated parking is in the Arc Business Village and our clinic is located at the back of the building, as you drive to the back of the carpark you will see our designated spots
We have 5 designated parking spots. If you require a wider parking space, please call the office on 0499 008 451 at least 2 hours before your appointment and we will ensure we reserve a wider parking space for you.

Parking is flat with direct pathways in front of the building with no steps or barriers for those using mobility aids.

Public Transport

Our nearest train station is Tuggerah Station. A recent renovation ensures that the platform is accessible to all. The station is approximately 1.9km from our office.

A Taxi Rank is located at Tuggerah Train Station on the Bryant Drive side of the station, and our office is about a 4-minute drive from the Taxi Rank.

A Bus is also available from Tuggerah Train Station.

Bus 26 – Wyong to The Entrance – Stops at 19 Reliance Drive, Tuggerah
1 min walk to clinic entrance from bus stop. This bus goes also to and from Tuggerah Station.

Bus 47 – Ourimbah to Tuggerah – Stops at 19 Reliance Drive, Tuggerah
1 min walk to clinic entrance from bus stop. This bus also goes to and from Tuggerah Station.

Appointment Times:

We offer later afternoon/evening appointments on Tuesdays however this is subject to the clinician availability and presenting concerns.

Online Consultations:

We offer remote telehealth consultations for those who cannot travel to our clinic locations. Our telehealth platform is secure and simple to use. It does not require you to sign up to or download any programs.

Communication considerations:

Please advise a member of our team if you have any audiological, visual or cultural requirements that may assist us to best communicate with you before, during or after your appointment.

Our staff welcome the use of the National Relay Service to improve communication where required. Please contact the National Relay Service should you require their services for your appointment. https://www.accesshub.gov.au/about-the-nrs. Their staff will liaise with our reception team to ensure that support is ready to go for your appointment.

You may choose to email us via [email protected] if it is easier for you to communicate via email.

Companion and Supports:

We welcome seeing-eye dogs, registered assistance dogs, therapy dogs, and registered companion dogs to attend appointments. Please ensure that they are well-behaved, do not bark or startle other clients, and are toilet trained. It is the owner’s responsibility to manage their dog and address any issues that may arise.

All clients are welcome to bring support workers, family members or carers to their appointments.

Parental Supervision:

Children under 14 must have a parent or guardian present during appointments. While parts of the session may involve the child alone, we require parent or guardian to stay on the premises for any needed communication or involvement.

Upon booking you will be provided with an email which will details your appointment time and date, location, consultation fees, cancellation policy and other information relating to your appointment. A courtesy reminder email or SMS will be sent however we ask all clients to ensure they have registered their appointment in their calendar to ensure they remember their appointment.

You are welcome to call the office on 0499 008 451 if you have any questions in relation to your appointment or accessibility and inclusion. If email communication is preferred, please email your questions to [email protected]. Please call our office on 0499 008 451 if you have any further questions.