Accessibility

Wheelchair Accessibility

Our clinic at Broadmeadow is designed to be accessible for everyone. Please read the access options we have to the building so you can choose the best access choice for your needs.

Entering via Lambton Road:

• We have a flat entrance to our building.
• A small ramp leads to the intercom outside the glass entry foyer. Please press the button on the intercom for Myrtle Oak Clinic. If you need assistance opening the door, please ask the receptionist to come down when you speak with them via the intercom.
• Once inside, the lift is to your right. Press the button and head up to level 2.
• Level 2 is flat and leads through a glass door into our reception space.

Entering via Lang Road:

• Drive down the laneway that runs along the back of the 24hour emergency vet on Lang Road. Our office is the very last building at the end of the laneway.
• There is one disabled parking spot at the rear of our building. Once parked, enter through the rear door and follow the long hallway to the entry foyer.
• Take the lift to level 2. Level 2 is flat and leads through a glass door into our reception space.
• We encourage you to call ahead to book this disabled parking space. Please call 43 623 443 at least 2 hours before your appointment or email our reception team at [email protected].
• Note: the parking space at the rear of our building is for those requiring an accessible parking space only. All other clients are encouraged to find street parking on Lang Road.

Wheelchair-accessible doorways and hallways within the office provide space and comfort for all our clients.

If you need any assistance entering our building, please call us on 43 623 443 or press the intercom on the ground floor when you arrive. Our receptionist will be happy to assist you.

Quiet Waiting Area

Low-Stimulation Environment:

Once you enter our space there is a calm waiting area for you to enjoy. We offer single seats that are spaced accordingly, or if you prefer to have some privacy there is another area that offers a two-seater sofa and 2 single chairs away from reception. Please let the receptionist know if you would prefer to wait in a quitter space.

Soft instrumental music in the background provides minimal stimulation whilst ensuring a relaxing atmosphere. If you prefer to wait in a quiet space with no music, please approach our friendly reception staff and we can offer a quiet space for you to wait with minimal sounds or people. Alternatively, we can turn the music off at your request.

For our paediatric clients we have some low-stimulus books and sensory toys (please ask our reception staff) to provide calm entertainment.

Scent-Free Office:

We understand that some individuals are sensitive to scents and smells, so we provide a scent-free, odourless environment (where possible), free from candles, air fresheners, and strong cleaning products. Odourless hand sanitiser is also provided to accommodate sensitivities while maintaining a hygienic and clean clinic space.

At times when a dietitian is providing cooking sessions in the clinic, there may be some smells from the food they are cooking. The cooking smells are temporary and usually clear a few minutes after cooking is finished. In most cases the smells from cooking will be familiar to you.

Staff are discouraged from wearing perfumes or strong scents when working with clients.

Comfortable Seating:

We have a range of seating options in our consultation rooms ranging from lounges to high-back chairs to accommodate all our clients.

We also offer seating space for clients with wheelchairs and mobility aids that may need additional space.

Please ask our reception staff for assistance with regard to seating. They are more than happy to adjust seating or clinic rooms, where suitable, to ensure you are comfortable, or provide an alternative space to wait for your appointment.

Restrooms:

Two toilets are available in our clinic room, one of which is a fully accessible gender-neutral restroom with grab bars, a wide door and enough space for a wheelchair. Both restrooms are located in our office next to our consultation rooms on level 2.

Breaks:

We understand that consultations can sometimes be overwhelming. If you need a break during your appointment, please inform your clinician. We are happy to pause the consultation to allow you to get some fresh air, use the restroom, or simply take a moment to yourself before resuming.

Signage:

At present we do not have signage on the building itself, due to pending construction requirements. Our signage is located on the glass door of the entry foyer. We have applied for approval for large signage to assist our clients to locate our building. Our building is located next to the Master Builders Association and Blood bank located on the corner of Lambton and Bridge Road Broadmeadow.

The external façade is grey with glass windows and a glass foyer at the right of the bottom level.

Service Accommodations

Flexible Appointment Times:

The clinic is open Monday – Friday 9:00am – 4:30pm. Our phone lines are open 9.00am to 4.15pm.

Online Consultations:

We offer remote telehealth consultations for those who cannot travel to our clinic locations. Our telehealth platform is secure and simple to use. It does not require you to sign up to or download any programs.

Communication considerations:

Please advise a member of our team if you have any audiological, visual or cultural requirements that may assist us to best communicate with you before, during or after your appointment.

Our staff welcome the use of the National Relay Service to improve communication where required. Please contact the National Relay Service should you require their services for your appointment. https://www.accesshub.gov.au/about-the-nrs. Their staff will liaise with our reception team to ensure that support is ready to go for your appointment.

You may choose to email us via [email protected] if communication by email is easier for you.

Companion and Supports:

We welcome seeing-eye dogs, registered assistance dogs, therapy dogs, and registered companion dogs to attend appointments. Please ensure that they are well-behaved, do not bark or startle other clients, and are toilet trained. It is the owner’s responsibility to manage their dog and address any issues that may arise. It is a good idea to make sure your pet has had a bathroom break before heading to an appointment. It helps keep them comfortable and avoids any accidents.

All clients are welcome to bring support workers, family members or carers to their appointments.

Parental Supervision:

Children under the age of 14 must have a parent or guardian present for appointments. While parts of the session may involve the child alone, we require parent or guardian to stay on the premises for any needed communication or involvement.

Other Resources

Upon booking you will be provided with an email which will details your appointment time and date, location, consultation fees, cancellation policy and other information relating to your appointment. A courtesy reminder email or SMS will be sent however we ask all clients to ensure they have registered their appointment in their calendar to ensure they remember their appointment.

You are welcome to call the office on 02 43 623 443 if you have any questions in relation to your appointment or accessibility and inclusion. If email communication is preferred, please email your questions to [email protected].

Choice of Practitioner:

We understand how important it is to feel comfortable and confident with the practitioner you are seeing. To help you make an informed decision, we offer the opportunity to review profiles of our practitioners on our website. You can explore their biographies to gain insights into their expertise, approach, and personality.

During your intake call, our Client Care Co-ordinator will discuss the current availabilities of each practitioner, allowing you to consider this information. The Co-ordinator will also provide advice on the suitability of each practitioner to meet your needs.

Reminder Options:

Myrtle Oak Clinic provides a courtesy reminder to your email address 7 days prior to your appointment. This provides the opportunity for you to cancel your appointment without incurring a cancellation fee. Additionally, to provide a final prompt, we follow up with a text message four days before your appointment to confirm you can attend. If you need to change or cancel your appointment you may call us on 02 43 623 443, email us at [email protected] or visit our website to submit an online contact form. Please remember to provide notice of changes to your appointment to ensure a cancellation fee is not applied.

Our reception team can email or print a list if appointments for you to assist you with ensuring you have entered the appointment details into your calendar.

If you have any questions or need further clarification on our services, your appointment or our inclusion and accessibility, feel free to reach out to our Client Care Co-ordinators on the number or email below:

Phone: 02 43 623 443

Email: [email protected]