Service Accommodations
Flexible Appointment Times:
The clinic is open Monday – Friday 9:00am – 4:30pm. Our phone lines are open 9.00am to 4.15pm.
Online Consultations:
We offer remote telehealth consultations for those who cannot travel to our clinic locations. Our telehealth platform is secure and simple to use. It does not require you to sign up to or download any programs.
Communication considerations:
Please advise a member of our team if you have any audiological, visual or cultural requirements that may assist us to best communicate with you before, during or after your appointment.
Our staff welcome the use of the National Relay Service to improve communication where required. Please contact the National Relay Service should you require their services for your appointment. https://www.accesshub.gov.au/about-the-nrs. Their staff will liaise with our reception team to ensure that support is ready to go for your appointment.
You may choose to email us via [email protected] if communication by email is easier for you.
Companion and Supports:
We welcome seeing-eye dogs, registered assistance dogs, therapy dogs, and registered companion dogs to attend appointments. Please ensure that they are well-behaved, do not bark or startle other clients, and are toilet trained. It is the owner’s responsibility to manage their dog and address any issues that may arise. It is a good idea to make sure your pet has had a bathroom break before heading to an appointment. It helps keep them comfortable and avoids any accidents.
All clients are welcome to bring support workers, family members or carers to their appointments.
Parental Supervision:
Children under the age of 14 must have a parent or guardian present for appointments. While parts of the session may involve the child alone, we require parent or guardian to stay on the premises for any needed communication or involvement.
Other Resources
Upon booking you will be provided with an email which will details your appointment time and date, location, consultation fees, cancellation policy and other information relating to your appointment. A courtesy reminder email or SMS will be sent however we ask all clients to ensure they have registered their appointment in their calendar to ensure they remember their appointment.
You are welcome to call the office on 02 43 623 443 if you have any questions in relation to your appointment or accessibility and inclusion. If email communication is preferred, please email your questions to [email protected].
Choice of Practitioner:
We understand how important it is to feel comfortable and confident with the practitioner you are seeing. To help you make an informed decision, we offer the opportunity to review profiles of our practitioners on our website. You can explore their biographies to gain insights into their expertise, approach, and personality.
During your intake call, our Client Care Co-ordinator will discuss the current availabilities of each practitioner, allowing you to consider this information. The Co-ordinator will also provide advice on the suitability of each practitioner to meet your needs.
Reminder Options:
Myrtle Oak Clinic provides a courtesy reminder to your email address 7 days prior to your appointment. This provides the opportunity for you to cancel your appointment without incurring a cancellation fee. Additionally, to provide a final prompt, we follow up with a text message four days before your appointment to confirm you can attend. If you need to change or cancel your appointment you may call us on 02 43 623 443, email us at [email protected] or visit our website to submit an online contact form. Please remember to provide notice of changes to your appointment to ensure a cancellation fee is not applied.
Our reception team can email or print a list if appointments for you to assist you with ensuring you have entered the appointment details into your calendar.
If you have any questions or need further clarification on our services, your appointment or our inclusion and accessibility, feel free to reach out to our Client Care Co-ordinators on the number or email below:
Phone: 02 43 623 443
Email: [email protected]